‎“We Are Activating a Citizen-Centred Tax Service System” – Tax Ombud
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‎The Office of the Tax Ombud has unveiled its official website, launched a taxpayer call centre, and deployed a digital case management portal in a move aimed at strengthening accessibility, transparency, and trust in Nigeria’s tax administration system.
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‎Speaking during the unveiling ceremony held on Monday in Abuja, the Tax Ombud and Chief Executive of the Office of the Tax Ombud, Dr John Nwabueze, described the initiative as the activation of a citizen-centred tax service system designed to improve taxpayer experience and dispute resolution mechanisms across the country.
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‎According to him, the digital platforms will enable taxpayers, businesses, and stakeholders to seamlessly lodge complaints online or through the call centre, monitor the status of cases in real time, access taxpayer information, and engage directly with trained support personnel.
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‎“This is more than a technology launch. It is the activation of a new public service architecture designed around accessibility, responsiveness, and citizen confidence,” Nwabueze stated.
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‎He explained that the Office of the Tax Ombud was established as an independent and impartial institution to bridge the gap between taxpayers and revenue authorities through mediation, conciliation, stakeholder engagement, and alternative dispute resolution.
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‎The Tax Ombud noted that the initiative aligns with the Renewed Hope Agenda of President Bola Ahmed Tinubu and reflects the Federal Government’s commitment to fairness, accountability, and inclusiveness in the nation’s tax administration system.
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‎Nwabueze commended the support of the Honourable Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele, for his role in advancing fiscal reforms and taxpayer-centred governance.
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‎He also acknowledged the contributions of the Executive Chairman of the Nigeria Revenue Service, Dr Zachh Adedeji, and the Executive Secretary of the Joint Revenue Board, Olusegun Adesokan, toward the operationalisation of the office.
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‎According to him, the newly introduced digital platforms reflect global best practices in public service delivery and will strengthen public trust while promoting efficient, transparent, and professional handling of taxpayer complaints and disputes.
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‎He called on the media, civil society organisations, and professional bodies to collaborate with the office in promoting taxpayer education and awareness nationwide.
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‎“Our vision is simple but transformative: every Nigerian taxpayer, regardless of location, income level, or business size, should have access to fair hearing, efficient redress mechanisms, and quality taxpayer services,” he said.
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‎The event attracted senior government officials, development partners, heads of agencies, and stakeholders within Nigeria’s tax and fiscal reform ecosystem.