Ministries, Agencies Must Ensure Quality Service Delivery – FG

The Office of the Head of Civil Service of the Federation has tasked Ministries, Department and Agencies, including the management and staff of the commission, to ensure continuous improvement in Quality Management System in service delivery.

The head of civil service, Dr Folashade Yemi-Esan, made this known after she received the official presentation of an International Organisation for Standardisation 9001:2015 QMS certificate by the Managing Director, Digital Jewels Africa, Adedoyin Odunfa, on Monday, in Abuja.

In a report made available to Economic Confidential on Tuesday, stated that the certification came on the heels of the commission’s fulfillment of all requirements of the ISO, as directed by the International Independent Certification Authority, Canada.

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In her acceptance speech, Yemi-Esan stated that compliance with the ISO 9001:2015 means that standards are maintained throughout the three-year certification cycle, “since certification is not an end in itself, but the means to achieve continuous service quality improvement”.

The statement reads, “Yemi-Esan expressed delight that the OHCSF is the first and only core MDA to achieve this feat of getting ISO certified within the public sector.

“She opined that the certification of the OHCSF’s work processes empowers it to continuously provide quality, innovative, efficient, and people-centered services in accordance with International Standards and Recommended Practices

“She said that the OHCSF is to henceforth be recognised as a Centre of Excellence, globally, saying ISO 9001:2015 QMS certification is the world’s most recognised QMS standard that provides the framework and guidance needed to help organisations, consistently, meet stakeholders’ expectations, regulatory requirements, as well as demonstrate continuous improvement.

“While urging staff in the OHCSF to take full advantage of the Certification in the realisation of its vision and mission of transforming into a world-class Service, the HoCSF encouraged other MDAs to take a cue, so as to move the Service to the expected height”.