Airtel Laments Revenue Loss As 8.5m Customers Yet to Comply

Several telecommunications providers, including MTN, Globacom, Airtel, and 9mobile, have been ordered to bar all outgoing calls of all Subscriber Identification Module cards not yet linked with the National Identification Number effective from April 4, 2022.

The telecommunications operator, Airtel Nigeria, has lamented revenue loss as about 8.5 million of its customers have yet to link up.

Airtel Nigeria noted that only 35.9 million out of its 44.4 million active customers had linked their NIN with their SIMs as of the end of April 2022, about one month since the barring.

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Airtel Africa report says that 8.5 million subscribers of Airtel had yet complied and were said to have been placed on ‘receive only’ status, meaning all their outgoing calls would not go through but would receive incoming calls.

Airtel Africa, the parent body of the Airtel Nigeria, made this known in its financial report for the year, ended March 2022.

The report added that the number of its customers that were yet to link their NIN had affected its revenue for the year by 7 percent.

“As of the end of April 2022, we have collated NIN information for 35.9 million active customers. Outgoing voice revenues for those active subscribers who have not yet linked their NIN with their SIM amount to around 7 percent of total revenues from Nigeria, and around 3 percent of total revenues for the Group.

“However, our experience of adopting similar procedures in other countries suggests that SIM registration is accelerated, and some SIM consolidation is likely to occur in response to implementation, potentially reducing any financial impact.

“As of the end of the year, Airtel Nigeria had an active customer base of 44.4 million and posted revenue of $1.878 million.

“We continue to work closely with the regulator and impacted customers to help them to comply with the registration requirements, making every effort to minimise disruption and ensure affected customers can continue to benefit from full-service connectivity as soon as possible; in line with our aim to drive increased connectivity and digital inclusion across Nigeria.”