Prompt Payment Of Electricity Bills Key To Improved Service Delivery: MD KEDCO
Following the huge debt owed to Kano Electricity Distribution Company (KEDCO) by its numerous customers across Kano, Katsina and Jigawa States, KEDCO has appealed to them to pay electricity bills and promptly too. This according to the MD/CEO Dr. Jamil Gwamna is for the company to sustain the improvement of supply during the yuletide even as year 2020 beckons.
On specific terms, KEDCO stated that the payment of bills by customers will lead to
– Quality and sustainable power supply
– Improved network installations and maintenance
– Exceptional customer experience
– Value for money
– Better service delivery anytime and anywhere within its corporate areas
Paying your bills regularly and on time is an important aspect of having cordial relation with KEDCO who renders the efficient service and in any case when customers’ bills are due and they pay and on time, it saves them the stress of reconnecting and even the running around to pay the bills at rush hours just to restore the connection.
The MD/CEO further said: “ Sometimes it is essential to pass information like this, not because we are concerned about the money only but for the reasons to ensure that we continue to satisfy our customers.
“Many of our customers don’t pay bills and it’s affecting business because we have continued to render the kind of services that they deserved in improved manner on daily basis. We also need the motivation because it is business.
“We are also accountable to other stakeholders who generate and transmit power to us. Our customers should help us to continue in that glorious path where everyone lives up to their responsibilities.
“ We have on several occasions continue to improve our service delivery packages and we are maintaining that lane but we need the money to work and extra on our improvement for the benefit of everyone in the power sector especially as it pertains to Kano DisCo.
KEDCO is saying to all its customers, pay your bills and it will in turns motivate us to serve you better and facilitate better working relations between the company and you all our numerous esteemed customers.